MLGW CEO: Performance ‘not where you need it to be’
Doug McGowen said he is working to improve the service Memphis Light Gas and Water Division provides to residents as if the company has to earn their service.
Topic: MLGW
RSSThere are 554 article(s) tagged MLGW:
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June 2023
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MLGW disables outage texts as thousands still without power
MLGW customers received a text Sunday that said, “due to the number of outages, outage-update texts are disabled.”
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Thousands lost power in Memphis, full restoration not until Wednesday
MLGW said in a press release Sunday that most customers should have power by Tuesday evening “unless severe weather returns to our area.” The utility expects full restoration by Wednesday night.
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MLGW ditches employee residency requirement
Since 2005, all MLGW employees have been required to live in Shelby County within six months of being hired. The board has voted to change that, and the utility also is looking at signing bonuses that could range from $1,500 to $15,000 for new employees.
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May 2023
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Former Collierville leader tapped for MLGW board
James Lewellen could become an advisory member of the Memphis Light, Gas and Water board as early as next month.
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‘The grid everybody deserves': MLGW’s McGowen suggests new focus at energy conference
MLGW’s number of customer minutes without power has tripled since the 1990s; utility CEO Doug McGowen said Tuesday the question needs to change from how cheaply MLGW can purchase energy to how it can buy enough to meet demand.
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April 2023
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MLGW is looking to be more ‘agile.’ Here’s what that means
Memphis Light, Gas and Water Division took steps Wednesday, April 19, toward becoming what its CEO describes as a more “agile” organization.
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More blackouts unlikely, MLGW says; 226,000 users have been without electricity
“The risk of additional forced blackouts is low for Christmas Eve and Christmas Day,” said MLGW President and CEO Doug McGowen.
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‘Be Like Mike’: MLGW honored fallen lineman Michael Stewart
“Mr. Stewart was admired for his warmth and compassion,” Graves said. “So much that community members created T-shirts urging people to ‘Be Like Mike.’”
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Inked: A solar-powered Captain D’s; Snkrr Bar moves to Crosstown Concourse
A newly-constructed Captain D’s restaurant in Whitehaven could soon run on solar power, and construction for the second phase of The Oliver project will cost $16 million.
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Behind the Headlines: Should MLGW leave TVA?
"Behind the Headlines" host Eric Barnes and The Daily Memphian’s Bill Dries talk to Karl Schledwitz and Jim Gilliland of the group $450 Million for Memphis about the proposed plan for MLGW to break away from the Tennessee Valley Authority.
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Opinion: Independent study could reopen MLGW/TVA debate
“The nationally-recognized firm Enervision, is expected to submit its analysis to City Hall before year-end, a potential game-changer that MLGW will not acknowledge.”
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Opinion: What the mayor’s energy report really says
“The mayor’s report not only had different conclusions than those that were reported, but they elaborated on specific factors in which MLGW’s actions when it issued an RFP were inadequate and unprofessional.”
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Memphis aquifer’s protective layer looking ‘more like Swiss cheese’
A five-year, $5 million study of the Memphis aquifer is nearing completion; it already has identified 23 previously undetected breaches in the aquifer’s protective clay layer.
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Conaway: If you want to help, then help
This city already pays less for light, gas and water than any other in Tennessee, and less than most cities in the country. If we really want to help the poor with their utilities, there are subsidies, sliding scales and credits.
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MLGW disparity study expected to be completed in May
To help inform the study into MWBE contracting, an Atlanta-based firm wants community members to share their experiences — positive and negative — of doing or pursuing business with MLGW.
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March 2023
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$100M+ for water infrastructure heading to Memphis
As the state allocates more than $200 million into water projects, Memphis’ share accounted for more than half the total grant amount.
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MLGW power provider bid process was flawed, consultants say
In the summer of 2022, the price of natural gas spiked. While the rest of the companies interested in MLGW’s power supply contract adjusted their prices, TVA was still using pricing prior to that time. Their bid came in lower, and everyone else’s came in higher — much higher.
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Citywide LED streetlight replacement program begins
Memphis will spend $42 million to replace all 77,000 of its high-pressure sodium streetlights by the end of the year — a move that is equivalent to taking about 10,000 cars off the road.
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Smart meters still failing as MLGW tackles 34,000+ delayed bills
MLGW has processed bills for more than 34,000 users who were behind on payments because of faulty meters. That’s about 8% of MLGW electricity customers.
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‘The future is arriving very quickly’ for MLGW
The utility already has a five-year, $1 billion infrastructure investment plan, but if Shelby County is to be prepared for a rapidly changing energy market, MLGW President Doug McGowen said they need to think further ahead.
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Leaving TVA would require transmission network fix
Any change in electricity provider could require changes in that transmission system, MLGW leadership says.
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MLGW to use drones to inspect power infrastructure
The pilot program is starting in the two areas that experience the most frequent and longest power outages: Orange Mound and Sherwood Forest.
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Severe winds knock power out for thousands of MLGW customers
MLGW has temporarily suspended all disconnections for non-payment so that call center representatives can focus on restoring power to customers.
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February 2023
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30% of MLGW customers in bill backlog owe more than $500
In an update Tuesday, MLGW’s VP of customer service said MLGW has resolved about half of the initial billing backlog created by faulty utility meters.
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